- Price listed in our website is final and non-negotiable. However, for corporations we do have special rate subject to quantity purchase
- Accessories included in the box are as per listed in our advertisement
- All shipment of order is made on the same day if payment is made before 4.00pm on Monday-Friday (except for public holiday). However, for no stock item, we will try sending the item within the next 2 working days or refund / replacement will be offered to the buyer on the 3rd day
- Good sold are not returnable. In the event that the customer insists on returning the product within 7 days from the date of purchase, we will charge restocking fee of 35% or more, subject to the item and package condition verify by our technician and sales representatives
- For pre-order case, we will only hold the item within 90 days from the date of pre-order. Final reminder will be given and we will give an additional 30 days for customers to come and collect their unit and pay the remaining price (if any)
- Failure to collect the pre-order units within the given timeframe (90 + 30 days) will cause the pre-order to forfeit and the deposit is not returnable or refundable
- Our sales team are not responsible for mis-selection of every item purchased by customer. Customer can consult them for advise but the final decision is on customer responsibility
- We are unable to guarantee the availability of stock at all time due to movement of our stock from walk in sales, and delivery order. However, we do offer a same day reservation without any deposit. Please call our hotline 01x-xxxxxxx for reservation
- Some sets are not in sealed box condition, and sometimes comes in a sealed box, we will always transparent regarding the status of our set
- Please make payment and upload proof of payment (for offline payment method) within 24 hours from the time of order, failing which we reserve the right to reject your order
- All on sale items/discounts/items with extra free gifts are valid for payment via online transfer, debit card, credit card (One time swipe), charge card such as AMEX, eWallet such as GrabPay (not including Grab paylater), Boost, Touch & Go
- Payment for all sales /promo items must be made immediately after the order is made
- We reserve the right to withhold payment if the transaction appears to be a possible fraud. i.e. Payment made by a third party, and not by the buyer or recipient of the goods. We will lodge a police report in the event that we find the payment is fraud
- We will verify the payment and process the order accordingly
- If the item(s) customer purchased is not in stock, we will try to post it again on the next day. However, if the item is still not in stock on the 3rd day of the date of purchase, we will inform the customer and offer a replacement / refund subject to the customer agreement
- We reserve the right to change the price without prior notice. In the case of our system is being hacked, malfunction or description is inaccurate, we reserve the right to cancel the order and return full amount if payment has been made
- We ship within Malaysia only
- Free shipping is entitled for selected products only
- If customer decide to cancel the order or request a refund on personal justification, we will charge RM20 for admin fee, which will be deducted from the refund amount
- Refund process will take approximately 5 working days to complete. However, for credit card purchase, the refund will take approximately 10 - 14 days to complete. If you have successfully used PayLater as your payment method for your order and settled the corresponding payment amount, the only refund method is by PayLater and the sum refunded will be due to you from us to be provided by us to GrabTaxi Holdings Pte. Ltd. and to be applied in accordance with the PayLater Terms of Use entered into by you and GrabTaxi Holdings Pte.Ltd
- Warranty period for local original set is set by the authorized distributor / manufacturer
- SK Mobile will not cover the shipping cost or any other cost for return of the broken / faulty item to us. Customer has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, we will bear the shipping cost of sending the device back to customer
- For original product purchase from us and in need of warranty, SK Mobile will assist to send the product to authorize service center. Any negotiation regarding the warranty is between the owner of the device and the service center itself
***Please do not proceed if you do not agree with any of our terms and conditions***